30-day returns
The Nookwell Promise.
If your kit arrives damaged or isn't what you hoped, tell us within 30 days and we'll make it right with a replacement or a refund.
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30-day returns
Changed your mind? Return an unopened kit within 30 days of delivery for a refund. Return shipping is paid by you.
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Damaged on arrival?
Tell us within 30 days of delivery with a photo. We send a new kit or refund you, free, and you don't need to ship anything back.
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Not what you hoped?
Write to us within 30 days of delivery and tell us what went wrong. We'll make it right with a replacement or a refund.
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Free tracked shipping
Every US order ships free with tracking. Orders ship in 1 to 2 business days and are delivered in 8 to 12 business days.
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We always reply within 24 hours
Stuck on a step, or wondering where your order is? Write to us and we will help you sort it out.
How to use the promise.
- STEP 1Message us
Send your order number and a photo through our contact page or to support@nookwellco.com.
- STEP 2We always reply within 24 hours
We confirm what happened and send a replacement or start your refund, whichever you prefer.
- STEP 3Made right
For returns of unopened kits, we email the return address and refund you once it arrives and is checked.